Auto log-out prompt


(Mark Knight) #1

Every time I ride I get an annoying auto log-out prompt after about 30 mins, which counts down 60 secs and I have to click ‘cancel’ during that time or it auto logs me out. Is there any way to disable this? I am using a Mac.

Thanks.


(Lindsay Ruppert) #2

Hi Mark - 

I’m very sorry to hear that you are experiencing issues with Zwift. Unfortunately, there is nothing in the game that auto-logs you out after any period of time. The nearest thing I can think of that acts in the way you’re describing is our auto-join prompt events, which trigger between 6-4 minutes before an event begins. This appears at the bottom of the screen with two options to click, Let’s go and No, thanks, with a 30 second timer that automatically joins the event unless it is manually dismissed.

If this isn’t what you’re seeing, can you please take a screenshot of the auto-logout box for us? Thanks!

-Lindsay