ATV - ZC app, cant see devices on ZC phone, but can on ipad

Bugs and Support
#1

Hello
4K ATV, Iphone 7plus with ZC app(all updated and current ios etc). Also have ipad
I’ve watched all the videos/read support etc.

I can connect 3 devices, via my ipad to ATV.
ATV on its own works fine and connects to 2 devices.
I have checked WiFi and changed 2.5/5 ghz settings etc.
However, I still can’t connect via ZC on my iPhone. When I click the radio button, I get spinning and then phone icon with an exclamation mark.
My phone can connect to devices via wahoo app and zwift on phone Bluetooth.

I can’t really use the iPad for ZC so if anyone has any ideas how to fix this so I can connect my iPhone I’d be really happy swiping in 2021.

#2

What do you mean when you say ‘click the radio button’? Do you mean turning off the cellular service, or something else?

#3

I think he’s using “radio button” in UI terms, i.e. a pressable button like on an old-fashioned radio.

#4

Yes - it’s the one top left in ATV pairing screen, that forces connection via ZC app, rather than ATV internal Bluetooth