Apple TV Zwift launch issue

I’m using a 4k Apple TV and the latest version of Zwift (1.82). Every time I launch Zwift from the Apple TV homepage it starts to load, crashes and requires me to repeat the launch process. Zwift usually then loads ok but occasionally requires one or two more attempts. Is this a known issue and what is the fix?

There have been a couple other comments regarding 1.82. The usual advice for Apple TV is to force-quit the app after every activity, if that doesn’t help, remove and reinstall Zwift, if that doesn’t help, factory reset the Apple TV. I don’t know if those things will resolve it (could be a new bug) but that’s where you start. You can also contact support and they can review your logs. On Apple TV you don’t have access to logs so it requires a support engagement.

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Hi @MarkSmithWLC, I appreciate you sharing your Apple TV crashing concerns in our forums. This is Monica from Zwift, and I’m here to help you through this.

It seems that your version of Zwift might be a bit outdated. You can easily update the app via the iOS App Store.

If updating doesn’t resolve the issue, I suggest reinstalling Zwift. Additionally, if your Apple TV is packed with apps, consider uninstalling a few to create some extra space.

If the crashing continues, please don’t hesitate to contact our support team at support@zwift.com.