App not responsive

So I just got a Zwift RunPod and was very excited to get started. Downloaded the app to both my iPad and iPhone, paired my RunPod and then tried to actually run. But none of the buttons are responsive so I actually can’t join the Zwift community. I’ve closed and relaunched the app multiple times but no luck. Any ideas before I just return the RunPod?

Did you download the Zwift App or the Zwift Companion App?

Can you post screenshots of what you see…

Same issue with my wife’s account. App freezes after device connect. Freeze happens on appleTv, iOS and macOS.

Downloaded Zwift App. Good news is that there was an update for the RunPod and that solved the issue. Successfully completed my first Zwift run today!

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