first post here. Thank you in advance for looking into this.
I was running a nice activity, finished the route, but still not finished the training when the app crashed.
Restarted while keeping pedalling.
Couldn’t resume the activity, so continued pedalling to what I thought was the remainder of the training.
The Zwift companion app showing what I did, but nothing to either Garmin and or Strava.
The second activity did load. How do I reload? I mailed both logs and fit files for support, tried to manual upload to both platforms, but without any luck.
Any tips how to fix that? Would really like this training on Strava, thanks
Shuji at Zwift HQ here. This community forum is great for getting tips from fellow Zwifters. For one-one-on-one help with issues like crashing, it’s best to contact our Support Team directly and chat with one of our agents. I"m not seeing a ticket opened from your email used to log in to Zwift, though?
At the time you wrote here - you had been using an iPad 6th Gen to run the game, and there is a symptom that looks like the app may. have crashed. Since then - it looks like you’ve been able to use an iPhone 18. Has that been running the game with better-looking graphics and no crashes? That iPad is an older model with 2GB of RAM - which is the minimum spec supported.
Moving forward - your FIT files should auto-sync from Zwift’s server to to Garmin / Strava once you’ve connected them to your Zwift account. Here’s how. Note: your rides must be 2 km minimum distance to save to your Zwift Activity feed, and also to sync to third party platforms.
Regarding past activities - FIT files might get corrupted if an app crash occurred. You can sometimes fix them successfully using some online FIT file repair sites and try uploading to Garmin / Strava again. Hope that helps!