Alone in the world specifically on iOS [July 2022] [SOLVED]

Oliver_ZRace_Central · July 25, 2022, 11:38pm

Ah. My bad.

Simon_Phillips1 · July 26, 2022, 5:36am

Thanks Jon your spot on I used ROUVY yesterday but didn’t like it at all I hope Zwift pull there fingers out as been a week now

Simon_Phillips1 · July 26, 2022, 9:17am

I just want to have the connection sorted so I can use my phone unless Zwift want to pay to run a cable and router to mr shed can’t believe it’s not been sorted by now

Nigel_Brown3 · July 27, 2022, 9:18am

Is there any update on the 4G issue please Zwift staff/managers?

James_Zwift · July 27, 2022, 11:01am

It’s still under investigation. We don’t at this stage have a fix for it.

Currently line of thinking (this is not proven) that these are poor internet connections which have a lot of corrupted data which is impacted by the encryption work that we’ve done. As I mentioned, this isn’t proven and we’re continuing to look into it with a group of people that have been affected.

Chris_Holton · July 27, 2022, 11:08am

Would getting someone who is experiencing issues doing a speed test help to see if this is the case?

get ping, upload and download speeds.

Nigel_Brown3 · July 27, 2022, 11:13am

My speed tests as follows over 4G
Download speed 131 mbps
Upload 10 mbps
Latency 2ms
So no problems here with the speed!

James_Zwift · July 27, 2022, 11:21am

Thanks - Any VPN, Firewall or Antivirus software running at all? If so would you mind disabling and rechecking?

I’m not expecting this to help but does allow us to tick the box.

Simon_Phillips1 · July 27, 2022, 12:39pm

Apple dose not use these and I have no antivirus apps

Chris_Holton · July 27, 2022, 1:41pm

Maybe you have a virus

Simon_Phillips1 · July 27, 2022, 4:12pm

Hi no because other people have the same issue mate

Chris_Holton · July 27, 2022, 4:32pm

I was joking

Nigel_Brown3 · July 27, 2022, 8:34pm

No VPN, firewall or antivirus.

Paul_Southworth · July 27, 2022, 9:46pm

If something is dropping the traffic, I wonder if a VPN would actually help

Chris_Holton · July 28, 2022, 6:58am

I know this doesn’t help but I just tried zwift via 4G in the UK on android 11 and it worked ok and other zwifters were visible. I don’t have a VPN or antivirus software.

would it help if people listed the make and model of their phone and the mobile provider they’re using?

Mine was a moto G 5G plus on lycamobile in the UK if that helps at all.

Simon_Phillips1 · July 28, 2022, 7:02am

Just seems to be on iPhones

Roule_Thoune · July 28, 2022, 8:03am

Running Zwift on my iPhone using 4G only: all normal, no issues. Others visible, etc.
Zwift v1.27.0
iPhone 11 Pro, iOS 15.6, 256 GB
4G network: Swisscom blue mobile (up to 1Gbps)

Simon_Phillips1 · July 28, 2022, 1:35pm

Are u in the uk?

Roule_Thoune · July 28, 2022, 1:40pm

Switzerland (Swisscom)

Simon_Phillips1 · July 28, 2022, 1:57pm

Ah must b it’s different over there ?