Can anyone who is (and isn’t) affected by this problem please let us know which country you are based in and who your mobile provider is?
Hey everyone - I split off some posts into this dedicated thread.
To recap - this issue where your avatar is alone in the world is specifically for those running the Zwift app on iOS devices connected to the internet using mobile data. We think we’ve rooted out the cause and are working on a fix. I’ll update when there’s progress and an ETA to announce. It is related to the recent security enhancements we’ve made having issues when your iOS device is connected to the internet over mobile data instead of WiFi.
Workaround - if possible, please connect to Zwift servers over a WiFi signal rather than mobile data. We recognize that WiFi reception in not ideal in some of your pain caves, but if it’s an option, please do.
If you’re “alone in the world” on a macOS / Windows / Android computer - this symptom typically happens when your Zwift computer’s connection to the Zwift server becomes unstable. This might mean a local WiFi issue in your home, or a network interruption further upstream. Please try the steps in this Support Hub article if you’ve found your way to this thread to see if that helps.
I’m unable to enter events via iPad due to the time zone being wrong? See screen shots. This has only occurred over the past few days.
This isn’t an event set up issue. Events are always displayed in your local time.
This appears to be something else entirely. What do you use for an internet connection?
Yeah, I’ve seen a few comments about people running mobile data recently.
I’ll come back to you.
Hi @Kurt_Arnold_NVCC Welcome to the Zwift community forums!
@James_Zwift Is correct we have gotten a few reports identical to this, it is a known issue and we are currently looking into a resolution for it.
Things that I’ve noted so far:
This only seems to affect the direct 5G connection on iOS, If you use the 5g connection as a pass through (hot spot) and Zwift on another device it doesn’t seem to be affected.
I have only seen this issue when the latency is extremely high (1000 ms ping or higher). I’m curious to know if you’re having the same issue, any chance you could run a speed test to LA? (this is for my own curiosity, but may also help us narrow down what’s going on)
If you have another internet connection you can use, or another device you can use with your iPad as a hotspot, it may be a viable workaround while we are getting things figured out on our end.
Speed test just ran. Average sits around 288ms - screen shot attached. I have no idea what this means, but hopefully it’s helpful!
@Kurt_Arnold_NVCC couple of additional troubleshooting questions for you to help with the investigation:
- Do you happen to use any kind of VPN, antivirus or firewall apps (e.g. Malwarebytes, Nord, Surfshark, etc) on your iPad?
- If so, could you please try momentarily uninstalling these apps to see if that solves the issue?
I’ve just started having this issue last week. Never been a problem until now. I can only use 4G in my garage and when I do all other riders are gone. So frustrating!
Really sorry about this. It’s a problem that we’re aware of and looking into.
There’s been a few posts about this elsewhere.
Thanks @James_Zwift - appreciate you picking this up
I wonder if a workaround might be to use a second cellular device as a mobile hotspot and have the Zwift device use that over wifi. “Honey can I borrow your phone for 5 hours?”
Last couple of rides on Zwift I can’t see anybody else, unless I connect to a WiFi source. I have unlimited data on my phone and other apps that use data are working. Any ideas people? Thanks in advance
Any more updates on this?
Update: we are QA testing a bug fix, and getting closer to a resolution.
Same here- running Zwift on iOS mobile data and haven’t seen any other Zwifters since the last update. Haven’t been able to join group rides, or participate in events. Really disappointed. Seems like it’s been over a month, is there any talk of getting a refund for a month’s service? We’re still paying full price for a subscription that isn’t exactly working as it should….
My guess is the fix will come in the next release which is a few days away. Try asking support for a refund and report back.