After Update, all initialized

When I updated it yesterday, i am a regular user who paid monthly from september. But my records of Zwift, and everything was initialized and set up like the first user. Please help me.

Hi, English isn’t your first language but I cannot understand what you are asking. Maybe ask in your native language an we’ll use a translator to work out the issue.

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I think she’s saying that her account seems to have been reset as if she was brand new to Zwift.

If so, you need to get in contact with Zwift support. They will be able to look into this.