7 day ban is already 12 days

Hello,

I got handed a 7 day ban on Monday 22 December. It was supposed to be over on Monday 29 December. I did a club championship race on 30 december, my normal name was appearing again in the entry list instead of D watopian in review. In the event no one could see me so was still banned. In the finish list I did appear.. Now we are 3 january, private messages are working but public messages are still not appearing and I got the feeling no one is seeing me either. I can do ride ons and it says afterwards that I gave ride ons to x riders. Wasn’t able to do that either the first week. Can someone help me please

Only support can help you. Email support@zwift.com

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Do you know why the ban?